Hitz replacing Cinemax? Really?

Agree completely. Substituting an inferior product for what was purchased is at best demeaning to subscribers and at worst a breach of trust, if not contract. And to force this change in the middle of viewing a running series is just plain rude. Exchanging original content for old second run movies is a bad deal. And to think this move comes at a time when cable companies are facing a wave of cord cutting is mind-boggling! We should at the very least be given the option to waive the poor substitute of Hitz and receive a reduction of $12/mo for one less premium offering in the package we thought we purchased. So disappointed in Comcast.

As a long term customer, this decision to replace Cinemax with Hitz was a disastrous and disappointing one.  Cinemax has original content that I enjoyed watching and now I have to subscribe to it for an additional 12 or 13 dollars a month?  Come on,Comcast! Where is your sense of customer service?  This was truly a very bad decision. 

I see at the top of this conversation it says, “Answered” and
***Validated Best Answer as of 07/2019***
Sorry Comcast Jessie, that is not an answer it is a marketing spiel. It just does not make sense, if Comcast removes Cinemax and replaces it with a “channel” that would cost you the same if you would add Cinemax., the dollars are a wash, so leave the package I signed up for alone. You (Comcast) could give your customers the option which channel to keep as part of their package. I want the package I signed up for which includes Cinemax, I do not want Hitz. BTW, when I found out about this change I looked to see what would be the next 3 movies on Cinemax and then did a search for those movies, the result was zero. So I would conclude that Hitz is not an appropriate replacement.

Xfinity has removed Cinemax from the contract we agreed to without my knowledge or consent yet they still offer it for an additional 12.99  a month. I called customer service and they put me on hold for 15 minutes and then hung up because i wouldnt agree to thier reply about hitz and hbo absorbing the movies you cannot take part of my contract away and expect me to pay the same amount. . i am going to deduct 13.80 from my bill every month to compensate for the removal of cinemax which was a part of the contract i signed,

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@Boybinary wrote:

Xfinity has removed Cinemax from the contract we agreed to without my knowledge or consent yet they still offer it for an additional 12.99  a month. I called customer service and they put me on hold for 15 minutes and then hung up because i wouldnt agree to thier reply about hitz and hbo absorbing the movies or any other lies they are told to say. you cannot take part of my contract away and expect me to pay the same amount. and then be rude and hang up on me. i am going to deduct 13.80 from my bill every month to compensate for the removal of cinemax which was a part of the contract i signed,

 

 

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Doing so will generate late fees.  And Comcast's Residential Agreement allows them to do just as they did:

4. CHANGES TO SERVICES

Subject to applicable law, we have the right to change our Service(s), Xfinity Equipment, rates and charges, at any time with or without notice to you. We also may rearrange, delete, add to, or otherwise change programming or features or offerings contained in the Service(s), including, but not limited to, content, functionality, hours of availability, equipment requirements, speed, and upstream and downstream rate limitations. We may deliver any notice concerning changes to the Service(s) and our relationship with you, including notice of any change to this Agreement, in any one or more of the following ways, as determined in our sole discretion: (1) by posting it on www.xfinity.com or any other website about which you have been notified; (2) by mail or hand delivery to your Premises; (3) by e-mail to the e-mail address for your account in our records; or (4) by including the information on or with your bill for Service(s).

https://www.xfinity.com/Corporate/Customers/Policies/SubscriberAgreement

I sent the following comment to Xfinity

I am completely dissatisfied. I pay a significant monthly fee and now have a reduction in service by eliminating Cinemax and asking for an extra subscription fee, The excuse that many of the movies on Cinemax are also on HBO. Cinemax has original series which are not on HBO. The replacement was HITZ which has no new movies and HITZ appears to be something Xfinity created. When first announced there was nothing on their website. This replacement is a ripoff.

Response

Sorry. I would love to help you out, but I am a new bot and still learning. I have trouble understanding long questions. Try something like "What's my bill?" You can also use one of the options here.

I used to get cinemax with my package.   When & why was this changed?

where oh where did my cinemax go?

I have added my comments to the issue about Comcast dropping Cinemax and "replacing" it with Hitz. As a longtime unappreciated customer I am used to this type of treatment and it is what you get when you decide to continue to do business with the company. All that being said, overall I have one major issue I would like to see if it can be addressed. If I cannot have Cinemax that I have been paying for can you remove the listing from the channel guide in the area of the other movie channels that I do have. I keep seing movies that I want to see and don't pay attention to the channel and click on it and get the message to subscribe and admittedly get frustrated that I keep doing it. So move the Cinemax listing to only the higher numbers because if anyone is paying the EXTRA $12 they can look for the channels.