jweaver0312's profile
jweaver0312
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1.9K Messages

Thu, Sep 17, 2020 12:00 PM

HITZ Disappeared After Package Change

I went from the old Super Triple Play to the new Super+ More Triple Play.

 

I lost access to Hitz altogether.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Accepted Solution

Official Employee

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6.7K Messages

8 m ago

Hello jweaver0312. We appreciate you contributing and posting on the Xfinity Forums. I can assist with reviewing your account in search of the cause of your loss of access to Hitz programming. To get started, please send me a private message and include your full name and service address so I can assist you.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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