Expert
•
2.1K Messages
HITZ Disappeared After Package Change
I went from the old Super Triple Play to the new Super+ More Triple Play.
I lost access to Hitz altogether.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
Accepted Solution
XfinityJoeTru
Official Employee
•
7K Messages
5 years ago
Hello jweaver0312. We appreciate you contributing and posting on the Xfinity Forums. I can assist with reviewing your account in search of the cause of your loss of access to Hitz programming. To get started, please send me a private message and include your full name and service address so I can assist you.
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