H&I Return

According to H&I customer service, H&I was supposed to be available again in the Detroit area yesterday....and its still not there. Has anyone seen the update yet? Our daily update failed twice yesterday, and took our service down several times. The H&I channels were supposed to be on the Cozy TV channels.

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XfinityJoe

Official Employee

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1K Messages

22 days ago

Hi there @frankrhmi you can view your channel lineup here:

https://www.xfinity.com/support/local-channel-lineup

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frankrhmi

Visitor

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5 Messages

H&I is not on any channel. It was on the Cozy TV for 1 day, then it dissapeared again after the daily update. Tech support us trying to figure out what happenned. It is a system wide problem

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19 days ago

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XfinityBenjaminM

Official Employee

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2.5K Messages

frankrhmi Let's take a closer look at this and see what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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19 days ago

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user_f309hi

Visitor

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1 Message

7 days ago

I see it listed but it still has cozy playing on channel 249

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frankrhmi

Visitor

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5 Messages

The guide is all [Edited: Language]. Xfinity agrees but has no clue how to fix it. H&I is aware of the issue, but its up to Xfinity to fix, and it looks like its not going to get fixed any time soon. Pay for service and don't get it....this is why xfinity lost over 200,00 customers in the 2nd quarter 2025.

(edited)

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6 days ago

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jadams74

Frequent Visitor

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8 Messages

5 days ago

Looks like it switched in the Detroit area from 2-4 to 4-2. It's back again at least for me on 294.

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frankrhmi

Visitor

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5 Messages

Yes its finally back on 294. My guide says H&I and this4. Not sure but I think they eliminated cozitv or renamed it. At least we can watch our programs again!

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2 days ago

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Channels and Programming

frankrhmi

H&I Return

XfinityJoe

frankrhmi

XfinityBenjaminM

user_f309hi

frankrhmi

jadams74

frankrhmi

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