Hello user_a5xgq6, thank you for visiting our Forum for help with this issue. Are you able to confirm if this is impacting any other devices or if there is an HD/SD version you can check as well? Also, are there any error codes or just the black screen? This will help guide us on the best steps to take towards a resolution.
XfinityMarcos
Official Employee
•
2.4K Messages
9 months ago
Hello user_a5xgq6, thank you for visiting our Forum for help with this issue. Are you able to confirm if this is impacting any other devices or if there is an HD/SD version you can check as well? Also, are there any error codes or just the black screen? This will help guide us on the best steps to take towards a resolution.
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