H&I Gone Again?

So, they brought back H&I on September 29. I watched Monday and Tuesday. Today, it's gone again. What the heck, Xfinity?

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XfinityAmandaB

Official Employee

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2.7K Messages

21 days ago

user_mykwox Thank you so much for reaching out about the H&I (Heroes and Icons). I was able to tune into Walker, Texas Ranger right now with no issues. Are you getting an error message or code with you try to change to H&I?

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user_mykwox

Visitor

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9 Messages

It showed up on my channel 1172, which is normally CoziTV. Funny thing is, the guide still listed the Cozi info while showing H&I programming. Then it was gone. Now 1172 is back to Cozi and H&I is completely gone. Meanwhile my plan has not changed. So wierd.

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21 days ago

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XfinityAmandaB

Official Employee

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2.7K Messages

That is odd for sure. It is still here, so let's see if we can figure out what is going on for you. Are you using one of our X1 boxes or the Xfinity Stream app?

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21 days ago

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user_mykwox

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9 Messages

Im using a box in two different rooms. I will check my app to see if its there.

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21 days ago

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user_mykwox

Visitor

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9 Messages

It’s not on my app, or my boxes.

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21 days ago

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XfinityQuemekia

Official Employee

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659 Messages

The situation you described, sounds very strange. Usually, this happens when a local broadcast station changes its channel frequency or programming lineup @user_mykwox. Did the H&I content only show for said day?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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21 days ago

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Channels and Programming

user_mykwox

H&I Gone Again?

XfinityAmandaB

user_mykwox

XfinityAmandaB

user_mykwox

user_mykwox

XfinityQuemekia

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