Visitor

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1 Message

Monday, June 22nd, 2026 8:23 PM

help with tv

I am not getting a picture or sound, but it is on.

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Official Employee

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1.6K Messages

1 month ago

@user_txt358 Thanks for coming to the community to share what's going on. Has the picture come back since you posted? The best way to troubleshoot immediately is by using the Xfinity Assistant here https://www.xfinity.com/xfinityassistant. It will help ensure you can always enjoy your content. 

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