Thanks for reaching out @user_30vaix! I can definitely understand how frustrating it is to get a new TV set up and then run into issues connecting it to the internet.
A few quick questions to help narrow this down:
Is the TV able to see your WiFi network, or does the network not appear at all?
Are you receiving any error messages when attempting to connect?
Is the TV connecting via WiFi or an Ethernet cable?
Are your other devices able to connect to the internet normally?
For troubleshooting purposes, please try:
Restarting the Samsung TV.
Restarting your modem/gateway by unplugging it for 60 seconds and plugging it back in.
Forgetting the WiFi network on the TV and reconnecting to it.
If your gateway broadcasts separate 2.4 GHz and 5 GHz networks, try connecting to the other network.
user_30vaix
Visitor
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2 Messages
2 days ago
Hello having issues connecting to internet with a new Samsung tv
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XfinityAldrik
Official Employee
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2.6K Messages
8 hours ago
Thanks for reaching out @user_30vaix! I can definitely understand how frustrating it is to get a new TV set up and then run into issues connecting it to the internet.
A few quick questions to help narrow this down:
For troubleshooting purposes, please try:
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