Help with my account

Over the years it has been impossible to get help without people lying or hanging up on me.  I have been to the store and nothing they said worked out.  I had a streaming bundle for years that included Netflix without ads.  As of tonight for some reason they cancelled that and want me to sign up with ads not in the bundle.  I am a senior and pay a lot to your company for your service.  I really cant afford to pay more.  Maybe I should try another streaming service?  I just cant believe how difficult it is to navigate your customer service.  You really dont want to service your customers.