New Poster
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3 Messages
Help missing channels
Some channels out of the blue disapered of line up , comcast claim that I have an outage , when I dont . couple channels just vanished from line up and the error message is saying to subcribe for these channels whrn they are inclued in my plan ?
Lost too much time on the phone with comcast, the rep gav me $5 credit when can help and teeling me there is an outgae in my area , when its not . Dont know waht to do?
Bills paid account current indicated , no change on my plan , but can;t get access to what I ma paying for ?
iris5
New Poster
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3 Messages
5 years ago
not sure about that person. But i have not been able to get CNN, MSNBC, ESPN.
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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frary
Regular Visitor
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2 Messages
5 years ago
Same issue...I was getting CNN, but not MSNBC, and channels were taking awhile to load...MSNBC never loaded. I just completed a system refresh and that seemed to resolve the issues. I have MSNBC now. Good luck!
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ZirkZeigler
New Poster
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3 Messages
5 years ago
Just found out I can access most of the missing channels in the guide under favorites, but Free to Me shows way less then I should be getting.
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Redked13
New Poster
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1 Message
5 years ago
Missing a lot of free movies too
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iris5
New Poster
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3 Messages
5 years ago
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KaitlynC
New Poster
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2 Messages
5 years ago
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Walker-Jan
New Poster
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2 Messages
5 years ago
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wp213
Contributor
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70 Messages
5 years ago
I'm missing more channel than I can type out. Getting worse day by day. I watch FX hd a lot and it's gone. FOX news is gone. SYFY is gone ................................................................. Comcast has no idea what is wrong ???
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wp213
Contributor
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70 Messages
5 years ago
I've done many system resets and refreshes without any luck. This is the error I get
1 Attachment
IMG_0166.JPG
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frary
Regular Visitor
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2 Messages
5 years ago
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Andyr1
Gold Problem Solver
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8K Messages
5 years ago
That code means it is a signal issue. The signal to that box is too weak or noisy for it to tune into some of the channels.
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wp213
Contributor
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70 Messages
5 years ago
Thank YOU! I found the problem and it's fixed 😉
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