SusieTK's profile

New Poster

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1 Message

Sun, Nov 15, 2020 8:00 AM

Help me cancel Starz

Hello, I started a free trial of Starz and now I'd like to cancel before I'm charged tomorrow. It says I can cancel from my remote - not true. It says I can cancel online - not true. And customer service is closed on Sunday...can you please help? Thank you.

Responses

jav6joev

Bronze Problem Solver

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2.1K Messages

6 m ago


@SusieTK wrote:

Hello, I started a free trial of Starz and now I'd like to cancel before I'm charged tomorrow. It says I can cancel from my remote - not true. It says I can cancel online - not true. And customer service is closed on Sunday...can you please help? Thank you.


Can you put a 'temporary pause' on the credit card you used for the free trial, until you get it resolved?

Regular Visitor

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4 Messages

6 m ago

I'm in the same boat. Were you able to cancel and if so, how?

New Poster

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2 Messages

5 m ago


@SusieTK wrote:

Hello, I started a free trial of Starz and now I'd like to cancel before I'm charged tomorrow. It says I can cancel from my remote - not true. It says I can cancel online - not true. And customer service is closed on Sunday...can you please help? Thank you.


Just cancelled my subscription by calling support. Support confirmed that you HAVE TO CALL to cancel. I saw the same instructions about canceling from your remote and tried that first; certainly not true and very misleading. What the heck Xfinity??

New Poster

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2 Messages

5 m ago

You cannot cancel. They lock you into the 7 day trial and make it impossible to cancel. Intentionally no doubt. Slimy and scummy Xfinity. Classic.

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