Our team can help. To get started, please create a new public post without your account information. Doing so will open a ticket in our system, and we can get started on your request from there.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I Have The Same Issue and Have Been On The Phone With Comcast For Hours and Had A Technician Here At The House, Trouble Ticket CR111366227 Has Been Craeted. HD Subscription Has Been Added To My Account and I Still Do Not Have HD Channels As Of 10/08/23.
Hi, @user_irqqr8! Thank you for spending your time to contact XFINITY over our forum's page for help with the getting the HD channels to work and for patiently waiting for a response. I see that it has been over 2 days since you reached out. Are the HD channels still not working correctly at this time?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_2e0dcb
1 Message
1 year ago
I have the same issue. Has been fine all day, now says I need to "upgrade" my package to get HD channels!
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XfinityEsteban
Official Employee
•
137 Messages
1 year ago
Hello, @Retiredfiresgt. I can help you get this fixed right away.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_irqqr8
1 Message
1 year ago
I Have The Same Issue and Have Been On The Phone With Comcast For Hours and Had A Technician Here At The House, Trouble Ticket CR111366227 Has Been Craeted. HD Subscription Has Been Added To My Account and I Still Do Not Have HD Channels As Of 10/08/23.
1
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