Skip to main content

  • Home

  • Getting Started

    • Offers

F
FrozenFish
1st Topic

1 Message

Sunday, September 24th, 2023 4:53 AM

Closed

HD Channels No Longer Available

As others have mentioned, a few days ago we lost all HD channels on our second TV box (main X1 box still works fine).  Keep getting error message on the second TV box stating that we need to upgrade our account to HD and only SD is available.  Is there a fix for this?

Question

 • 

Updated 

7 months ago

203

1

0

Was this helpful?

XfinityThomasC

Official Employee

 • 

1.8K Messages

1 year ago

Hello, @FrozenFish Can you provide the TV box model that is not broadcasting HD? Have you been receiving notifications to upgrade equipment? 

2

0

user_ro8bhy

1 Message

This is happening to me right now on all 3 of my hookups! They can't explain why.

7 months ago

0

XfinityShawn

Official Employee

 • 

862 Messages

@user_ro8bhy Our team can help you. Is this happening on all channels or specific ones? Have you tried any troubleshooting through our Xfinity app? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

forum icon

New to the Community?

Start Here