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FrozenFish
1st Topic

1 Message

Sunday, September 24th, 2023 4:53 AM

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HD Channels No Longer Available

As others have mentioned, a few days ago we lost all HD channels on our second TV box (main X1 box still works fine).  Keep getting error message on the second TV box stating that we need to upgrade our account to HD and only SD is available.  Is there a fix for this?

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Updated 

9 months ago

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XfinityThomasC

Official Employee

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2K Messages

1 year ago

Hello, @FrozenFish Can you provide the TV box model that is not broadcasting HD? Have you been receiving notifications to upgrade equipment? 

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user_ro8bhy

1 Message

This is happening to me right now on all 3 of my hookups! They can't explain why.

9 months ago

0

XfinityShawn

Official Employee

 • 

1K Messages

@user_ro8bhy Our team can help you. Is this happening on all channels or specific ones? Have you tried any troubleshooting through our Xfinity app? 

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9 months ago

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