Visitor
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2 Messages
hboMax
our plan includes hbomax but when I get to it on my tv, I am given 3 choices to "sign up", tried "provider" and then supposedly a text was sent. never got one. then an email. never got one. I am the only account with xfinity here. cannot get beyond that.
XfinityLinda
Official Employee
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2.4K Messages
4 hours ago
Oh, no! Sounds like there's an activation issue with your HBO Max, @user_hj0h7r. I can see how it may be frustrating not being able to watch your favorite shows. No worries. You've come to the right place for assistance. Just to make sure, have you logged in with your Primary Xfinity ID?
Did you try to activate your streaming subscriptions, follow these steps:
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