vlawde's profile

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69 Messages

Friday, November 3rd, 2023 5:48 PM

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HBO/MAX

I have HBO built into my channel package, so I'm not paying a extra charge for it ala carte. Of course HBO MAX is part of HBO, so I have a question about the upcoming tier changes in Max. Will this affect my Comcast bill? What I'm concerned about with Max is that there may be ads, but the biggest thing for me is the basic info I read said in would be HD, no mention of 4K. Part of the point of MAX is you can view things in 4K, HBO doesnt. just HD. How or  will these upcoming changes affect me?

BTW I still don't understand why Comcast and the cable channels it carries (not counting internet content like MAX, Netflix etc) are not broadcast in 4K, just HD

New Poster

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2 Messages

2 years ago

We automatically get the ad-free plan because we subscribe to cable HBO. They are taking away 4K and Dolby Atmos and we have no option to upgrade. Just one more reason to stop paying for cable and subscribe to specific streaming services a la carte when new shows/seasons drop and then cancel. 

Contributor

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49 Messages

Agree -- it used to be convenient and save $$$ using a cable service to "aggregate" services and have a common user interface.  But now all the services have their own "apps" with different user interfaces on the X1 box anyway, and the service keeps deteriorating while the middleman (Xfinity) still wants a bigger bite.

I am thinking it is time to just ditch cable TV entirely, and just go direct to the content providers.

Contributor

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69 Messages

2 years ago

What?!?!? What a bunch of BS, MAX is redundant without 4K and Atmos. They need to add MORE 4k content, why take it away? Good time to cut the cable and get 4k on almost all the streaming apps

Official Employee

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2.5K Messages

Hello, @vlawde  erod550 is correct starting December 5 customers who subscribe to the Max Ad-Free tier can expect:

 

  • Streaming is allowed on two devices at once instead of three. 
  • Viewing select titles in 4K HDR with Dolby Atmos is no longer available.

4K content will only be included with the Ultimate Ad-Free tier, which is not currently available for sale from Xfinity. For additional information, please visit help.max.com.

 

 

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 Messages

1 year ago

My situation is slightly different. Several days ago, I stop having access to max entirely. This is the 3rd time this has happened, only now it appears if I don't have a smart phone to scan a QR i am out of luck.

 Of course, I called the help desk with was a loss of another hour of my life I was told to use my smart phone and 3rd time saying I don't use one, I was offered the ability to purchase one. I guess in order to give comcast money, I need to pay even more money. 

I have now attempted to enter a code on my desktop. it does nothing for my TV. Good news is I can watch MAX on my desktop, just not my TV.

Here is my bottom line, I have a 65 in 4K tv which can't get 4 K through the cable. I must jump through hoops to get to a call center, which seldom helps or calls back. And I know that I pay 300 a month my 3 lack of service joy. I can self-subscribe to the service I use, spend less (I checked). and get faster everything.

Xfinity was just easier. 

I am probably cutting the cord since I am tired of being chumped.

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