Frequent Visitor
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9 Messages
HBOMax not compatible with older HBO bundle plans?
I have had HBO bundle since 2016. My monthly bill shows included HBOMax in the plan. I had access to HBOMax streaming until this morning. When I try to login to the HBOmax website or app (phone and tv) it says that my Xfinity subscription has expired. HBOMax will then ask me to link a subscription. When I login with my Xfiinity account it brings me to a Xfinity.com page to add HBOMax to my plan. I even tried to add it to my account but it errors out and tells me I must call a 1-877 number for further assistance.
I called tech support about the issue. The said it is due to the fact they no longer offer premium channels as a bundle and I need to redo my plan in order to access my content. All the plans are more expensive for less.
Is anyone else having this problem with the service? I wonder what the solution will be or will I no longer have access to the content I had last week. Thank you for your time.
AuntKiki27
New Poster
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2 Messages
4 years ago
this does nothing. I have spent hours on the phone with both HBO Max and Xfinity since 12/28/20 and my issue still is not resolved. I go to sign in, click tv-provider as Xfinity, i see the screen with a green/check mark "you are automatically signed in through Xfinity" for a FEW BRIEF seconds, then flips to error screen: "CAN'T VERIFY SUBSCRIPTION / Your parental control settings do not allow you to view this network." HBO-Max "advanced support" shows no issue on their side, sent me back to Xfinity. Doesn't work throught the TV (using the hbomax.com/tvsignon), APP, or web browser.
Each time I call, Xfinty goes through a modem reset, system reset, etc. etc. Last call, Xfinity has given me a ticket number, 4 days ago, and told me it's going to the Advanced Repair team and they would call me. No phone call. I called again today to ask why I have no call back on ticket#. The service rep once again wants to go through the whole system reset, modem reset, etc. etc. Told her this doesn't work--I've been through all of this since 12/28. Still no solution, and I still cannot access HBO Max.
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HorribleX1
Frequent Visitor
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14 Messages
4 years ago
But here's the thing, they all act like it is the first time someone had this issue??
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