HBOMax not compatible with older HBO bundle plans?

Still wont work for me. It goes to my account, then tells me i can add to my plan which also leads to an error. Tech i spoke with claims its an error thats being worked on. That was yesterday. Spoke with more comcast reps, nobody knows the answer of how to fix this. Chatted with hbo, they say xfinity claims my hbo max is expired and to contact xfinity.  It feels like I am just going in a loop at this point with nothing resolved

Likewise. After 2 failed attempts with Xfinity support, I spent the morning with HBO support. They escalated my issue up to be fixed on their side and now it works. 

Same issue with my account.

Attempting to link to account sends me to Xfinity 'add to plan' message.

I can logon to HBOmax with my email and pw - from there when I check 'billing information' under my account sign-on it tells me that my HBOmax subscription through Xfinity has expired.

My profiles and recent/up next content loads on my HBOmax main page - so it knows me and my previous (working) account info. Seems to be a mismatch between Xfinity and HBOmax.

My account shows HBO as part of it - along with Streampix.

I'm trying the 'sign out of all devices' option and will try again in few hours. Until then - posting this as a potential fragment to the answer.

I am having the same issue. HBO Max was working, now it is not. I previously set up the HBOMax/Xfinity link, however, do not think I set the HBOMax password.

When this issue started "subscription to xfinity expired", I logged off HBOMax/Xfinity and tried to log back in using the "sign in through tv or mobile" link. At this point HBO Max no longer allows me in. Through that link I am taken into my Xfinity account where it now asks me to add HBO Max to my account. I confirmed through various means (and convinced the CSRs) that HBOMax is already on my account, eventually they also conceded that I am correct...

1.5hrs in the CSR circle of heil(You used a bad word, he*l, in the body of your post. Please clean up the body before posting.) later... I am FINALLY  told that there is an outtage with reference code Si045070291. I was not given any info about the nature of this outtage, just that it exists and my account is affected. No anticipated time to resolve, however I will get an email when it is resolved.

Good Luck All!!

SAME. EXACT. PROBLEM. I am already paying WAY too much on my bill. Have subscribed to HBO since 2016 with Xfinity. HBO Max was working just fine until the last 48 hours (haven't tried to watch something since maybe Friday I'm realizing.) Just spent almost AN HOUR with a very clueless agent who I felt SUPER BAD FOR because she had no idea what to tell me to do, couldn't give me any info and didn't know that HBO subscribers through Xfinity are already subscribed to HBO Max (or that's what the advertising told us.) I am SO FRUSTRATED I've tried all the steps above and just want to watch I May Destroy You. I'm most of all frustrated that I had to GOOGLE AND FIND THIS FORUM while on the phone with her as the conclusion to our phone call. Xfinity - you need to do better. Do something. I foolishly pay too much already because I didn't want to disrupt my service but now I'm paying for something I DO NOT HAVE ACCESS TO. 

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@CCAndrew wrote:
Check out the “Best Answer” on the this thread
https://forums.xfinity.com/t5/Channels-and-Programming/HBOMax-not-compatible-with-older-HBO-bundle-plans/td-p/3365694

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The "Best Answer" on that thread does not solve the issue.

Alas, this didn't work for me.

I'm having the same issue. I called in and first the agent said it was because I don't subscribe to HBOMax. I told her I subscribed to HBO. She said it wasn't the same thing and that I had to pay an extra $15/mo to get HBOMax. I directed her to the XFinity website that stated customers who subscribe to HBO get HBOMax for free. She put me on hold and came back and said I was right. Then she said it was because I didn't have a cable box. I told her I wasn't trying to watch on a television, and even if I were, I didn't need a cable box to stream. She argued. I hung up. I'm done with Xfinity. Calling back during business hours tomorrow to cancel. Literally ANY OTHER service is better. 

Please post with respect to outage resolution im in the same boat. Hbomax says my trial has expired, xfinity account says plain as day hbomax is included. If i try to reset everything and sign in through xfinity it never completes because it wants to add hbomax to the plan but errors out - probably because i have it already. And yes im in as the primary user. Anyone from xfinity want to weigh in here would be helpful before i got off the handle and start cancelling things im paying for and not getting, like eacalate my complaint to the appropriate consumer protection bureaus for services not received.

STill not fixed. Please comcast help.

For anyone that's interested, there's another thread on this issue on reddit: https://www.reddit.com/r/HBOMAX/comments/ifh5mm/hbo_max_subscription_through_xfinity_has_expired/

I *just got a text from Xfinity that all is working for me now...

and it is. I am now able to sign into HBOMax, works fine. Not sure what they did behind the scenes, but hopefully they'll deploy a broad fix. It will SCK (You used a bad word, S*CK, in the body of your post. Please clean up the body before posting) if everyone must individually sit with (n) CSRs for (n) hours to get this resolved