Here4Help's profile

Problem Solver

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123 Messages

Tue, Aug 16, 2022 4:29 PM

Closed

HBO not working for me

I am having issues with HBO. It was working last week but when I got to HBO today it says I need to subscribe. I know it is part of the package I pay for. Can someone help to get this working for me?

Thanks,

[EDITED - Removed Personal Info - Forum Guidelines Violation]

Accepted Solution

Official Solution

Official Employee

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7K Messages

2 m ago

Thank you for giving me the opportunity to review your account. We confirmed that HBO was part of your television package and completed an account refresh to push that programming to your television. I am happy to hear that this worked for you and provided you with the HBO programming that you are paying for. Please remember if you need anything else or have any other questions, feel free to author another new post and we will happily assist you 24/7. We hope you have an awesome day. 

This comment was created from this reply

Official Employee

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7K Messages

2 m ago

@Here4Help Thank you for posting your question in our Xfinity Forum. We are sorry to hear that you have been experiencing issues with HBO. I myself love Westworld and would hate to miss an episode if HBO went out for me. Let's start with the basics. Have you tried an equipment refresh? To complete an equipment refresh, you simply need to unplug your box, wait 30 seconds, then plug it back in. Does this step help to resolve your issue? 

Here4Help

Problem Solver

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123 Messages

2 m ago

I have tried that, and it did not work. HBO is not working on any of my TVs.

Official Employee

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7K Messages

2 m ago

I would love to look at your account further to find out if we can better identify and resolve this issue for you. Would you mind sending us a direct message with your full name and service address? To send us a Direct Message, you will need to sign into the Forums if you are not. Then you will need to locate and click on the "Direct Message" icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.

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