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user_eca69e
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Monday, December 26th, 2022 8:01 PM

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Hbo max not loading.

I can't get hbo max load on my TV. It's just the logo. I've restarted the TV box, clearing the cache did not resolve the problem for me. Any other suggestions would be great! Thank you. 

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Updated 

2 years ago

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Accepted Solution

XfinityThomasC

Official Employee

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2.5K Messages

2 years ago

Hello @user_eca69e! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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