Visitor
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2 Messages
HBO Max not autheniticating from Xfinity
When I sign in to HBO Max, it won't actually show any content. When logging in through the "provider link" Xfinity just takes me to a sales screen offering to sell me the service. However, when I go to "manage account" on Xfinity, it clearly shows that HBO Max is included in my package (see below). I have logged in to HBO through the HBO Max app on my phone, through a browser an also through my Roku on my home TV with the same results.

CCJay
Official Employee
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618 Messages
2 years ago
Thanks for making us aware of your HBO MAX issues, @sylvano. Performing a System Refresh by pressing the A button on your X1 remote can help resolve this. If that doesn't work, we have a few refresh signals we can send from here that will. Let us know how it goes.
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