ab2859's profile

New Poster

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3 Messages

Tue, Oct 27, 2020 2:00 PM

HBO Max & Disney Plus

I pay close to $300 a month for my cable but we STILL don’t have apps for HBO Max or Disney Plus! What’s going on???

Responses

Accepted Solution

Official Employee

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39 Messages

4 m ago

CCAndrew

Diamond Problem Solver

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25.9K Messages

8 m ago

Nothing has been announced, continue with whatever streaming method you’re using. The pandemic pushed things back

Visitor

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1 Message

2 m ago

I was using my HBO max and Disney Plus streaming apps through my Xfinity X1 service and as of a week ago neither work. I will start pulling up the app then screen just goes black. I called customer service a few times and they don’t know what they are doing they just read off a script, unplug your box, I’m going to send a signal. I need someone that is not just reading from a script. What is the problem??? I  know its not the apps because they work on my ipad and phone. My parents are having the same issue at there house with the same thing. Please tell me what to do

Official Employee

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375 Messages

@user_e544f0 Thanks for taking the time to reach out to us regarding your HBO MAX and Disney Plus service issues. I am so very sorry to hear that you are having an issue using these apps on your X1 devices. I know I find it so much easier to access these services. I would love to get to the bottom of the connection issues with these apps. Can you please reach out through private message with your first and last name, name on the account if different and service address?

(The chat icon is located at the top right of the page. Clicking on the chat icon will bring up a chat box that will allow you to initiate a chat conversation.)
Click the Private Message icon
Click the New Message icon
This will give you an empty "To" line. Type in "Xfinity Support" and then select Xfinity Support from the list. 

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