Visitor
•
1 Message
HBO max app won’t launch
When I select HBO Max, it doesn’t launch. Stays on the purple screen with HBO in the middle. I have already restarted the cable box.
Visitor
•
1 Message
When I select HBO Max, it doesn’t launch. Stays on the purple screen with HBO in the middle. I have already restarted the cable box.
CCTravis
Problem Solver
•
546 Messages
3 years ago
@user_c38d22
Hello! Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum.
Have you cleared cookies and local storage?
-On the Home screen of your Xfinity device, choose the Gear icon (upper-left corner) and then Privacy.
-Scroll down and select Clear Cookies and Local Storage Data.
-Choose OK.
-Go back to the Home screen and choose HBO Max.
-Reopen HBO Max, sign in, and try streaming again.
0
0