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15 Messages

Thursday, February 29th, 2024 9:07 PM

Closed

HBO Max 4K Ultimate Plan...No Options???

As many others have noted, the situation with the HBO Max change is awful.  We, without any warning, lost all our 4K...Dolby Vision, Atmos, etc.  So we can see all these movies, series, are offered with all that but we cannot actually WATCH them in 4K.  As all streamers are [EDITED: Language] us over (like Prime now adding ads, etc), we see HBO doing the same and forcing us to pay more for 4K.  However, why is there no option for us to just pay for it through xfinity, like we would with (for now) Netflix??  Are you guys working this out?  Any deal/change coming anytime soon?  There was no communication on this at all from xfinity, and there has been nothing since, other than just replies saying you do not have the Ultimate Plan.  The people asking about this all have 4K tvs, and want to be able to actually use that functionality.  So if it comes down to having to choose, then most will end up canceling their premiums with xfinity and then going direct with the streamers so we can get our 4K back.  I am about to do exactly that, which means breaking up my grandfathered package....which means getting rid of all my premiums and buying direct through the streamers.  Xfinity will lose that revenue, as I imagine will happen among thousands of other customers.  So, again, is there any plan (soon) for xfinity to offer the upgrade option for the Ultimate plan for HBO Max (sorry, I cannot just call it Max, too confusing with Cinemax)?

15 Messages

1 year ago

Awesome, thanks for the replies and updates xfinity. 

Regular Visitor

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2 Messages

and they wonder why people are cutting the cord.  

Contributor

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287 Messages

@jak73​  If anything this is the streaming sticking it to xfinity by not allowing them to offer this highest tier - Max wants all that money for themselves.

for me, IM keeping HBO through Xfinity and to "heck" with max and their extortion for 4k

(edited)

Official Employee

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2.4K Messages

1 year ago

Hi, @user_e9f647! Thanks for taking the time to visit our forums page for help with the Max concern and for your patience. I enjoy being able to watch Max in 4K as well so I can relate. I am sorry to learn about this experience and apologize for the delayed response. While reviewing this further, I have found a great article for more details on what we offer with Max. At Comcast, we may rearrange or change programming, features, or offerings that are a part of our services. We regularly evaluate our XFINITY services to ensure they include the best programming options to appeal to our customers. To submit your feedback for this, please visit this link. Your feedback helps us reevaluate the channels and programs we offer. Do you have any additional questions or concerns we can assist with today?

 

Problem Solver

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919 Messages

1 year ago

Why does my XG1V4 still tell me that content is 4k UHD on select programs when in reality without Max Ultimate it is 1080p?

 This should be offered as an upgrade through Xfinity. 

Contributor

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287 Messages

@Tek​ It is my understanding that Max is not allowing Xfinity to accept an upcharge, their strategy is for people to pay ALL of the money, directly to them - 

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