Visitor
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1 Message
Hallmark movies won't record
When I try to record Hallmark channels it won't and now says I need a subscription. This is recent, i used to be able to record. I can still watch, and all other channels can record.
My contract is changing, but this was not part of it. What gives?
user_74c10e
Visitor
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1 Message
2 years ago
Same experience here. All of the sudden many channels either no longer appear or cannot be recorded. A message about needing to upgrade my service appears however I am subscribed to their largest channel package.
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Vincent2
New Poster
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6 Messages
2 years ago
My contract not changing but can no longer record Hallmark 793 nor 794 “without a subscription.” Can view them. Have Digital Starter, and new channel lineup lists those channels
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user_b5e50c
Visitor
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1 Message
2 years ago
Same issue here! Cannot record Hallmark 718 or 719 "without a subscription." They are included in our channel package. I can view the stations. Nothing changed in our contract.
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user_7f4d4b
Visitor
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1 Message
2 years ago
Same thing here, and we have one of the higher end packages. Have we been given an explanation as yet?
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user_02fdc1
Visitor
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1 Message
2 years ago
Same! We should be able to record the all channels we are paying for. If this is a recent glitch....please fix it as soon as possible.
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keithchamberlin
New Poster
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4 Messages
2 years ago
Same here! All of the sudden Hallmark channels will NOT record. I can only watch live.
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user_7c70c7
Visitor
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2 Messages
2 years ago
Same here! Going in to talk to them today.
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user_0ac5ba
Visitor
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1 Message
2 years ago
We are also having the same issue.
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user_d613f7
Visitor
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3 Messages
2 years ago
I am having the same issue. When I called Comcast about an hour ago, I was told it was an issue on the Hallmark side, and they were trying to resolve it. I guess that makes sense since it's the only channel(s) that I'm unable to record. 🤷♀️
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user_7c70c7
Visitor
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2 Messages
2 years ago
After going in speak with them they said that is was an error that the Managers were working to resolve the issue.
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Sabine45
Visitor
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5 Messages
2 years ago
I did a System Refresh (settings/help/system refresh) and it’s now able to record 793 & 794.
(edited)
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user_sallyc
Visitor
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4 Messages
2 years ago
I refreshed and record option is back, but when I try to record I get the red circle with line through it. Like a canceled recording. Very frustrating as it is one of our most recorded channels!
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user_d613f7
Visitor
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3 Messages
2 years ago
I found what I think, is a work-around solution, at least for now.....until Comcast and Hallmark can get their act together. By finding the non- HD channels for both Hallmark channels on the Guide, I was able to hit record, and it recorded. The trick is to hit record, while still in the Guide menu. Otherwise, if you attempt to view those channels, Auto Tune takes you to the regular HD channel. For channel 793, the non HD is 186. For 794, the non-HD is 500. It's definitely not ideal, but at least we can record our shows that we don't want to miss, albeit non HD.
They, whether it's Comcast or Hallmark, need to get this fixed. It's absolutely ridiculous for the amount of money we spend, to not have full function.
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