U

Visitor

 • 

1 Message

Sun, Apr 11, 2021 12:22 PM

Hallmark Drama and Ovation suddenly require a subscription?

Suddenly my TV says I need subscriptions to Hallmark Drama and Ovation, although I watched them last night. 1. Are they no longer part of my package? 2. Does Xfinity notify subscribers when channel lineups change, or do we just find out by accident? 3. Is there a listing ANYWHERE of what channels are actually a part of my plan?

Responses

ComcastSelena

Official Employee

 • 

94 Messages

1 m ago

Hello @ and thank you for reaching out to us here over our Xfinity Forums platform. I am so sorry to hear about your issues with these channels and want to take a look into your account and see what's going on. 

 

So we can get started, please send us a private chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon at the top right of the page. Thank you so much. :)
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here