Jvaj's profile

New Poster

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1 Message

Thu, Nov 21, 2019 6:00 PM

Hallmark channel frozen

Last year Hallmark Movies and Mysteries channel didn't work.  The video was broken and no audio but the hallmark channel worked fine.  This year I watched 1 or 2 nights of the Hallmark channel and then tried movies and mysteries.  I was surprised to see movies and mystery worked.  But now the Hallmark channel doesn't work.  If I switch to the Hallmark channel, the screen looks like the previous channel (whatever channel I was on) but frozen and pixelated.  No audio-- just like movies and mystery last year!  Please fix before Thanksgiving!

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Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

Channels come in on different frequencies, it doesn’t matter that they’re both Hallmark. Something is impeding the frequency Hallmark channel uses. Check all your connections are tight and in good repair, remove any unnecessary splitters, and possibly have a tech out to troubleshoot further

New Poster

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4 Messages

1 y ago

This happens all the time. I have new cables and I'm not paying a tech.
CCAndrew

Diamond Problem Solver

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25.9K Messages

1 y ago

New cables doesn’t mean much if the signal is bad on that channel’s frequency. If you have a tech out, it’s only a service charge if the fix is inside your house.

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