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profdata1701
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Friday, August 16th, 2024 5:51 PM

H& I missing 386

Comcast tv Guide shows channel 386 as being the H.And I channel.

Yesterday around nine pm  The TV Guide was still showing h, and I, but for some reason, the nest channel is being Broadcast

Did Comcast do away with H&I  channel in the tucson area

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2 months ago

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XfinityThomasD

Official Employee

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925 Messages

2 months ago

 

profdata1701 Thanks for posting on our Community Forums. I would check to see if the same show is appearing on the Xfinity Stream app as well. Have you tried the automated troubleshooting to refresh the box? I checked locally as well and am seeing H&I still listed on the guide and current program.

 

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user_9y86kn

1 Message

This is NO HELP!! NO HELP AT ALL!!

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2 months ago

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XfinityKassie

Official Employee

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1.3K Messages

 

user_9y86kn Good morning! We apprecite you reaching out to our Community Forums Support. I can see this being very frustrating, not being able to enjoy your services. I'd be happy to take a closer look into your services, and get you in the right direction for a resolution. To begin, can you please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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user_ahe55u

1 Message

2 months ago

Again h and i not broadcasting.  What is going on? I got a message today that i can now subscribe to h and i. Why wont comcast tell anyone what is going on. This is my favorite channel.  I will cancmy account and go back to cable if i need to. It is all about the same price now, with 10 channel subscriptions..

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XfinityJosephA

Official Employee

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1.4K Messages

Hello, @user_ahe55u The removal of H&I was made by the local station that switched to Univision. The https://www.handitv.com/ site will show all the options to watch that channel on different stations. Since this is a change on their end, this is not something we have control over. I realize this is dissapointing news. But hopefully this information helps a little. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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