Tuesday, November 8th, 2022 11:25 PM
Guide/TV Listings SLOW and gets stuck requiring a Cable box reboot. In addition, during TV shows, occasionally get screen distortions. What do I do to fix?
3 months ago
Hello @user_stapollo. Resetting the box all the time would definitely get annoying. We would be happy to help. Let's take a closer look at the specific box that is experiencing the issue.
Could you please send our team a direct message with your full name and full address?To send a "Direct Message" to Xfinity Support:Click "Sign In" if necessaryClick the "Direct Messaging" iconClick the "New message" (pencil and paper) iconThe "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it