Visitor
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1 Message
Guide/TV Listings SLOW and gets stuck
Guide/TV Listings SLOW and gets stuck requiring a Cable box reboot. In addition, during TV shows, occasionally get screen distortions. What do I do to fix?
Visitor
•
1 Message
Guide/TV Listings SLOW and gets stuck requiring a Cable box reboot. In addition, during TV shows, occasionally get screen distortions. What do I do to fix?
CCCam
Official Employee
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232 Messages
3 years ago
Hello @user_stapollo. Resetting the box all the time would definitely get annoying. We would be happy to help. Let's take a closer look at the specific box that is experiencing the issue.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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