Soulo's profile

New Poster

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1 Message

Tue, Feb 2, 2021 8:00 AM

Guide problem

I chose all channels on "guide" but it doesn't stay. It keeps going back to "free to me" setting. When I input a channel for example 005 on the guide it will show me what's playing on 005 in whats playing on 006 and so on. I will pick 005 and it will take me to watch the program. When I go to Xfinity- guide it will take take me to channel 805 . Why can't I just go back to 005 where I was like normal TVs. I will hit the guide button and "free to me" is selected. But In settings- preference-general, default guide is on "all channels"! Is there a fix to this?

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

3 m ago

Change your default guide, if you don’t the guide will change back like you are seeing
https://www.xfinity.com/support/articles/x1-default-guide-view

If you don’t like a clear picture in HD and want to watch things in blurry SD, change your preferences
https://www.xfinity.com/support/articles/x1-auto-tune-to-hd-channels

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