Skip to main content
user_tqqz8u
1st Topic
1st Reply
1st Accepted Solution

Visitor

 • 

6 Messages

Friday, January 2nd, 2026 6:21 PM

Guide listing incorrect for MeTV+

The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).

Question

 • 

Updated 

6 hours ago

44

3

0

Oldest First
Selected Oldest First

Accepted Solution

user_tqqz8u

Visitor

 • 

6 Messages

2 days ago

I was not able to do the System Refresh via the TV (it kept saying there was a video outage) so I used the Xfinity Assistant via the Xfinity App. It was not successful, as the channel listing is still an hour ahead (Mountain Time Zone) and displaying TJ Hooker but showing Hunter.

5

0

XfinityRichard

Official Employee

 • 

2.8K Messages

4 days ago

Hi there, @user_tqqz8u Thank you for taking the time to reach out. That sounds really frustrating especially when you’re just trying to enjoy the shows you like. It’s annoying when the guide is not only off by an hour, but now completely out of date with the current MeTV+ lineup. Since it's been a few days since you last posted are you still having the same issues with the channel line up.-Richard

4

0

user_tqqz8u

Visitor

 • 

6 Messages

The guide listing for MeTV+ is still incorrect today (1/4/26).

Like

Reply

4 days ago

0

XfinityRichard

Official Employee

 • 

2.8K Messages

Hi there, @user_tqqz8u thank you for your reply, are there any other channel that is being impacted with the incorrect guide?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 days ago

0

user_tqqz8u

Visitor

 • 

6 Messages

I checked this morning and it appears MeTV postings are fine. The MeTV+ listing now shows the new show lineup except they are listed 1 hour ahead. For example, Hart to Hart should show at 10 am & 11 am, but is listed at 9 am & 10 am, as if in the Central Time zone instead of Pacific Time zone. 

Like

Reply

3 days ago

0

XfinityThomasB

Official Employee

 • 

2.5K Messages

Thank you for the update user_tqqz8u. I was hoping that you can try to run a Xfinity System Refresh. That is a self-help tool to fix TV box issues by restarting devices, clearing temporary data, and re-establishing connections, without deleting recordings or settings. You can trigger it via the X1 Help Menu (say "System Refresh" or press the "A" button), the Xfinity My Account app, or online, resolving problems like missing channels, slow performance, or On Demand/DVR errors. This process restarts all X1 boxes in your home, interrupting service for up to 10 minutes. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 days ago

0

user_zv35co

Visitor

 • 

2 Messages

3 days ago

I have had the same issue.  I did a refresh, and it did not help.

3

0

XfinityChelseaB

Official Employee

 • 

2.1K Messages

Hello @user_zv35co, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. Did any of the troubleshooting above help with your concern? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

14 hours ago

0

user_zv35co

Visitor

 • 

2 Messages

Unfortunately, it did not.  I tried everything, and the listings are still an hour behind.  

Like

Reply

7 hours ago

0

XfinityBenjaminM

Official Employee

 • 

2.6K Messages

 

user_zv35co Thank you for your response. We can confirm that our Engineering Team is aware of this issue and is still working to deploy a fix. We apologize for the inconvenience while our team works on this.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 hours ago

0

forum icon

New to the Community?

Start Here