Guide listing incorrect for MeTV+

The guide listing for MeTV+ has been wrong for quite some time. At first it was just off by an hour, now the shows aren't even matching the new show lineup (still showing last year's lineup).

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user_tqqz8u

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8 Messages

3 days ago

I was not able to do the System Refresh via the TV (it kept saying there was a video outage) so I used the Xfinity Assistant via the Xfinity App. It was not successful, as the channel listing is still an hour ahead (Mountain Time Zone) and displaying TJ Hooker but showing Hunter.

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XfinityThomasB

Official Employee

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2.5K Messages

user_tqqz8u Hmm, can you please manually power off the box, and then power it back on? That should trigger the box to reach out to refresh. Thank you very much for hanging in here with us through this process.

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3 days ago

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user_tqqz8u

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8 Messages

I manually pushed the power button on the cable box to turn it off, but it didn't work. I then unplugged the power cable from the cable box... still didn't work.

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2 days ago

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XfinityThomasB

Official Employee

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2.5K Messages

user_tqqz8u

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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2 days ago

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user_tqqz8u

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8 Messages

I'm signed into the Xfinity Community Forum but I couldn't find an icon for "Direct Message" anywhere. I signed into the Xfinity App and searched for the "Direct Message" icon there too but didn't find it.

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1 day ago

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XfinityAldrik

Official Employee

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2.3K Messages

We really appreciate your patience @user_tqqz8u! This link here should take you to the direct messaging section of our forums.

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1 day ago

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XfinityRichard

Official Employee

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2.8K Messages

5 days ago

Hi there, @user_tqqz8u Thank you for taking the time to reach out. That sounds really frustrating especially when you’re just trying to enjoy the shows you like. It’s annoying when the guide is not only off by an hour, but now completely out of date with the current MeTV+ lineup. Since it's been a few days since you last posted are you still having the same issues with the channel line up.-Richard

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user_tqqz8u

Visitor

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8 Messages

The guide listing for MeTV+ is still incorrect today (1/4/26).

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5 days ago

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XfinityRichard

Official Employee

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2.8K Messages

Hi there, @user_tqqz8u thank you for your reply, are there any other channel that is being impacted with the incorrect guide?-Richard

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5 days ago

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user_tqqz8u

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8 Messages

I checked this morning and it appears MeTV postings are fine. The MeTV+ listing now shows the new show lineup except they are listed 1 hour ahead. For example, Hart to Hart should show at 10 am & 11 am, but is listed at 9 am & 10 am, as if in the Central Time zone instead of Pacific Time zone.

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4 days ago

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XfinityThomasB

Official Employee

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2.5K Messages

Thank you for the update user_tqqz8u. I was hoping that you can try to run a Xfinity System Refresh. That is a self-help tool to fix TV box issues by restarting devices, clearing temporary data, and re-establishing connections, without deleting recordings or settings. You can trigger it via the X1 Help Menu (say "System Refresh" or press the "A" button), the Xfinity My Account app, or online, resolving problems like missing channels, slow performance, or On Demand/DVR errors. This process restarts all X1 boxes in your home, interrupting service for up to 10 minutes.

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4 days ago

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user_zv35co

Visitor

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2 Messages

3 days ago

I have had the same issue. I did a refresh, and it did not help.

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Channels and Programming

user_tqqz8u

Guide listing incorrect for MeTV+

user_tqqz8u

XfinityThomasB

user_tqqz8u

XfinityThomasB

user_tqqz8u

XfinityAldrik

XfinityRichard

user_tqqz8u

XfinityRichard

user_tqqz8u

XfinityThomasB

user_zv35co

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