Visitor
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6 Messages
Guide freezes almost always, channels take way too long to load
Does anybody else have this issue? Almost every time i bring up the guide to scroll through the channels, it scrolls for a bit(slowly, i should add) and then it freezes for at least 5 minutes. I've tried rebooting the tv box, which then takes another 5 minutes, but the problem doesn't go away. This is all day long, every day. And at other times, when I do get the opportunity to change the channel, the screen goes black and takes up to a minute to change to the channel i selected(often times it never does, and just says there are problems connecting to that channel).
This service is becoming completely unusable. I should be able to relax and flip through the channels, but it's a real pain to do so.
CCJess
Problem Solver
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323 Messages
2 years ago
Hello, I am sorry to hear your are having trouble with your Xfinity TV guide, this certainly sounds frustrating. I would like to ask a few questions to make sure we have all of the details of the issue you're experiencing. Do you have more than one box in the home, and if so are they experiencing the same issue?
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