6298215's profile

New Poster

 • 

3 Messages

Sat, Oct 12, 2019 9:00 AM

Got new modem now Investigation ID, TCM, STARZ...gone

I exchanged my modem, that’s all...was told nothing would change from the channels listing I currently had...everything would be the same..hooked up x1 modem...and activated...turned on tv and noticed I no longer could watch INVESTIGATION ID, TCM, AND STARZ...they are gone..by going to different modem they changed my plan and programs......give back my channels or you are going to lose a customer,

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Responses

andyross

Silver Problem Solver

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6.8K Messages

2 y ago

The TCM loss had nothing to do with the modem change. That happened most everywhere on October 10 when it moved to the Sports/Entertainment add-on package.

 

What most likely happened with the rest is that the modem change caused your rate code to be updated to the current one from an older grandfathered code.

New Poster

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5 Messages

2 y ago

Did the same last year lost ID channel now the TCM network gone, was also promised no changes would be made....

 

New Poster

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5 Messages

2 y ago

Like to add I have been with comcast 32 years and this is how I get treated!

 

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