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ntsu82
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22 Messages

Sun, Jul 18, 2021 4:28 PM

Getting XRE - 03059 Error

Getting XRE - 03059 error on just non-HD Showtime channels (475/476/480/483) for the second time this week. First time the issue was fixed remotely.

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2 m ago

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ntsu82

Contributor

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22 Messages

2 m ago

We have done the box restart and a complete system refresh. No change to XRE - 03059 error on just non-HD Showtime channels only. Channels are 475/476/480/483

(edited)

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XfinityJodie

Official Employee

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306 Messages

@ntsu82 Hey there! Since the troubleshooting didn't help, let's take a closer look. Please click on the chat icon in the top right-hand corner and then search for Xfinity Support. Please make sure to provide your full name and service address. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 m ago

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stgeorgedragon

Regular Visitor

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5 Messages

@XfinityJodie Comcast sent a residential and field tech out to resolve this problem. New box and allegedly tuning the signal. Still get this error on sane channels as before. We have a DTA in one room that was fine before they came; now all I get is a service disruption

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2 m ago

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XfinityGabby

Official Employee

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159 Messages

@stgeorgedragon, thank you for reaching out to us. I'm sorry to hear that having our techs out there didn't resolve the issue. We would like to take a closer look at the issue. Please provide your name and address in a Direct Message.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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2 m ago

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