Game show channel

The Game Show Channel is suddenly unavailable on Colorado Springs Comcast as of Thursday, August 17, 2021.  Did Comcast dump that channel and neglect to inform the customers?

On my last bill, it was noted in the fine print that GSN was moving from Digital Preferred & Preferred + to Digital Starter & Extra/Entertainment Genre Pack.

Seems like Xfinity is moving lots of channels to either IP (requiring you to use their set top box or view the channel on demand on a Roku) or simply moving them from one package to another in the hopes that the customers who haven't dumped cable will pay more every month to get the channels they previously received for a lower price.

What's ridiculous is that I have been trying to simply find a list of channels that are in the "Digital Starter & Extra/Entertainment Genre Pack" and cannot do so.  Xfinity should hire some more competent people to design their website so customers can find the information they want.  Guess I'll have to call them on the phone so they can email a channel list to me.

I spent far too much time on this issue yesterday.  Their website lacks helpful information.  I got passed around in various automated phone menus when I called and never could manage to get in queue to speak with an agent, even after saying I wanted help with "disconnecting service" (which usually gets their attention).  I sent a message on Facebook and that caused a message with a link to a chat agent to pop up.  Believe it or not, I was in chat with someone for over 4 hours!  Why did the chat last this long?  Well, I would type a response or question at a reasonable pace and would then wait over 45 minutes for a reply.  I don't know if the person chatting with me was multitasking so intensely that he didn't have time to do anything well, or if I got someone working from home who was ignoring me while he did personal stuff.  At any rate, I just kept glancing at my computer every few minutes while I did my work on a different computer.  The guy claimed to be on the team "in charge of" making sure the channel lineups were correct and said that even though my bill said that GSN was moving from Digital Preferred & Preferred + to Digital Starter & Extra/Entertainment Genre Pack that the latter is actually a lower tier than what I already have so that switch shouldn't have made GSN go dark.  Despite him sending signals to my cable card and doing other things on his end, though, nothing changed even after repeated reboots of my box. 

I eventually sent a message that I was leaving the chat.  This morning I still had no GSN, but I just checked it again a few minutes ago and it's finally back.  I'm glad I don't have to try to get in touch with someone there again this afternoon.

Thank you for reaching out about the Game Show Network (GSN). It did move to our Starter and Extra and Choice TV entertainment Genre pack but the channel is still available for customers who have Preferred or Preferred+. I would need to look at your account specifically to see why you are not receiving this channel.

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! 

• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message