Skip to main content

    Support

    Offers

W
wbguy99
1st Topic
1st Reply
1st Like

Visitor

 • 

13 Messages

Monday, October 4th, 2021 2:47 AM

Closed

GAC Family HD channel on a cable card.

Anyone else having issues accessing GAC family in HD.  I’m using a cable card to access Xfinity tv in Houston, Tx.   I’m able to access channel 218 not 1620.  

Question

 • 

Updated 

3 years ago

6K

5

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

Brad-Man

Regular Visitor

 • 

5 Messages

4 years ago

It's not just a cable card issue - my cable box doesn't get it in the Guide, and if I type the channel 1620 in it brings up On Demand.

0

0

XfinityChelseaB

Official Employee

 • 

1.7K Messages

4 years ago

Hello @wbguy99! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having concerns with your service, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

0

0

Brad-Man

Regular Visitor

 • 

5 Messages

4 years ago

To add to my previous post, Xfinity has multiple channels in the 16xx range that are duplicates of HD channels in the 7xx and 8xx range that my non X1 equipment gets, but have decided not to provide GAC Family in HD to its' customers with legacy equipment.

To make matters worse, the SD channel has the SD 4:3 broadcast spread across the entire screen.

I can't imagine a company with less customer service and competent engineering.

5

0

CCAmir

Gold Problem Solver

 • 

7.2K Messages

Hi Brad-Man, I totally understand you wanting the GAC channel on your equipment and we want for you to have the content as well, but we do not determine what content each network choses to air. We provide the platform for the channels but only the network make the decision to display in SD or HD. If you would like to see this in HD in the future please reach out to the GAC network with your request. 

I no longer work for Comcast.

4 years ago

0

Virginia1963

New Poster

 • 

4 Messages

@Brad-Man I'm in the same boat as I use TiVo Bolt.  

But I also can't get Hallmark Drama (166 or 1460) on my tv (I get an error D261 - Channel temporarily unavailable), but I can watch it online on my account and record there if I ever need it.  There's nothing on that channel that I need to see, so I'm not missing it.  I suspect my wiring is old.  When the channel first came out, I went to the Xfinity Customer Service Center as they said I needed a new Cable Card.  But they gave me a used Cable Card, so I don't know how much newer that card was (my card that I turned in was only about 1-2 years old).  And they said that in order to have a service call, I have to agree to pay for it, which I won't do as I don't need the channel.

4 years ago

0

wbguy99

Visitor

 • 

13 Messages

@Virginia1963 hallmark drama is an IP channel and can not viewed on a 3rd party box using a cable card.     From everything I have found.   GAC Family is not an IP channel as it can be viewed on channel 218.  

4 years ago

0

user_a9def0

Visitor

 • 

2 Messages

@XfinityAmir And here you are to prove his comment right by making an irrelevant comment that has nothing to do with the issue.

1. Xfinity guides list GAC Family as in HD on 1620. Are they wrong?

2. If yes, that is Xfinity’s error and Xfinity needs to fix its channel guide.

3. If no, the channel is already in HD and it is Xfinity’s fault it doesn’t work on cable cards.

Either way, Xfinity is the problem and needs to fix it.

4 years ago

0

wbguy99

Visitor

 • 

13 Messages

@user_a9def0 finally found the issue with 1620.  Took going to different forums to figure it out.   But GAC HD is an IPTV channel only now.  

Effective August 24, 2021, ShopHQ (ch. 1046) will be available in HD IP.
Customers will need an IP-capable device (e.g., Xfinity X1) in order to view this
channel.
Beginning August 19, 2021, GAC will be moved from Digital Preferred & Preferred
+ to Digital Starter & Extra/Entertainment Genre Pack.
Effective August 24, 2021, GAC (channel 1620) will be available in HD IP.
Customers will need an IP-capable device (e.g., Xfinity X1) in order to view this
channel.

4 years ago

0

Brickman21

Visitor

 • 

3 Messages

3 years ago

I have an X1 box, Digital Starter package, and HD, and am still unable to get GAC Family. What am I missing???

0

0

KarenMaskell

Regular Visitor

 • 

5 Messages

3 years ago

I had the same problem. I called Comcast and the first self-proclaimed "expert" told me it was a problem with my equipment. After asking to speak to his supervisor, he disconnected me. I called back again and got a much nicer and more helpful person to who actually did a little troubleshooting and research. I, too, think it is very odd that this channel is only available on X1 but at least that answer was informed. While the first representative was technically correct - the problem resides with my equipment - he was uninformed, sanctimonious and his answer incomplete. I was seconds away from cutting the cord after speaking to this is poor customer representative.

0

0

forum icon

New to the Community?

Start Here