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nbrew8420
1st Topic

2 Messages

Monday, November 13th, 2023 6:38 PM

Closed

GAC Family Channel 1461 in Southwest Florida

There seems to be an issue with this advertised channel not being available in the Naples/Fort Myers area.  I have found multiple posts on multiple social media platforms as well as this one and have also had users in other areas of the country confirm that it is available for them.  I have an X1 device and the channel isn't show even when the guide is set to the "All Channel's viewing option.  Making the request through the voice remove or using the search feature also doesn't work.  The channel appears to be "blocked" for some reason in this area.  Why and what needs to be done to make it available?

Question

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Updated 

10 months ago

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user_pdly8j

1 Message

10 months ago

I'm missing it too all of a sudden in Connecticut. I did find it in the non HD channels. But what happened to the HD channel?

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nbrew8420

2 Messages

I don't have the SD channel either.  It is crazy.  Completely looks like it is blacked out.

10 months ago

0

XfinityAldrik

Official Employee

 • 

1.5K Messages

Thank you for reaching out to us @user_pdly8j! Our team would love to take a deeper look at your channel lineup. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 months ago

0

XfinityKei

Official Employee

 • 

1K Messages

10 months ago

@nbrew8420 I am happy to review your account and channel lineup for more details. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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