Visitor
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1 Message
freezing tv
I have only been with xfinity for 3 months and both my tvs have problems with the tv channels freezing
Visitor
•
1 Message
I have only been with xfinity for 3 months and both my tvs have problems with the tv channels freezing
XfinityThomasC
Official Employee
•
2.5K Messages
9 hours ago
Hello, @user_a6jhun
Sorry to hear you've been having issues with your TV channels freezing. Have you performed any troubleshooting? For example, our Xfinity App has some great self-help troubleshooting tools to diagnose your picture quality issues. It can even recommend a technician appointment if necessary. Also, have you checked the cabling and outlets for loose connections or damage. This includes splitters that may be failing as well.
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