Fox Sports 2

I just chatted with Comcast and this was the chat session dialog:

JUSTIN: My Issue: Why isn't Fox Sports 2 in my channel lineup?

analyst Joanne has entered room

Joanne: Hello JUSTIN, Thank you for contacting Comcast Live Chat Support. My name is Joanne. Please give me one moment to review your information.

Joanne: I apologize you are experiencing issues with your Digital Television service. I'd be happy to help you troubleshoot this.

Joanne: Justin, may I know when did the issue start?

JUSTIN: I just want to know why Fox Sports 2 isn't in my channel lineup.

Joanne: Let me check this for you, Justin, may I know what are you seeing on Fox Sports 2?

JUSTIN: On February 12, 2013 that Comcast announced the agreement with Fox the carry FS1 & FS2 and here 12 months later we still don't have FS2.

Joanne: Oh wow, are you seeing an error message on FS2?

JUSTIN: I'm not seeing anything on FS2

JUSTIN: FS2 isn't in my channel lineup.

JUSTIN: Am I missing something?

Joanne: I see, Justin, let me check what channel is FS2 in your area.

Joanne: Justin, are you able to access Fox Sports 1?

JUSTIN: Okay.

JUSTIN: Yes...I can see FS1

Joanne: I see, I am unable to see FS2 on the channel line up for your area.

JUSTIN: Why?

JUSTIN: That's ridiculous!

Joanne: Do not worry, Justin. Here is what we are going to do, we are going to create a request to make the channel available in your so that Comcast would examine the channel lineup in your area and talk with a wide range of programmers to ensure that we are bringing the content that you want the most. Will this be a good resolution for our chat session?

JUSTIN: Sure...if the end result is that I get FS2.

JUSTIN: As much as Comcast charges for cable I should get every channel available in Comcast's portfolio of channels.

Joanne: Thank you, Justin, do not worry, you are a valued customer and we would make sure that you get the channels that you want the most. Is it okay if I get the best call back number so that our higher fix team can call you when they are finally able to get Fox Sports 2 for you?

Joanne: You are correct, Justin! Do not worry, we would make sure that our upper management will hear this out.

JUSTIN: I appreciate your help

Joanne: Thank you, Justin, I will note that down so that our team can reach you.

JUSTIN: In all honesty do you think this chat session will have any impact on whether or not I get FS2?

Joanne: You are most welcome, you are a valued customer and your time is important to me.

Joanne: Definitely, Justin, you are our customer and your wants and needs are important to us.

Joanne: We would do everything to keep you as a customer!

Joanne: I have successfully created a channel request for Fox Sports 2, Justin!

Joanne: Kindly secure this ticket number as reference for our chat session:020500681

Joanne: Do you have questions regarding the channel request, Justin?

JUSTIN: Great...hopefully I will have FS2 in my channel lineup soon.

Joanne: I assure you that we will make this available in your area, Justin! Thank you for bringing this concern to us!

JUSTIN: How long will it take for me to receive FS2?

Joanne: We cannot speculate yet, but we have already sent a request to make it available and I assure you that they can make it available, Justin. We just need the programmers some time to make the channel available in the area.

Joanne: I searched if there were any restrictions regarding FS2 but there is none so we just need to talk to the programmers.

Joanne: Is there anything else that I can help you with today? I will be more than willing to help you further if there's one.

JUSTIN: great...then it should be a simple process

JUSTIN: no...I guess you and I are done here.

Joanne: That is certain, Justin! Thank you so much for letting us know about this concern!

Joanne: Thank you!

Joanne: We got you covered, Justin!

Joanne: You are a valued customer and it is my pleasure to assist you today!

Joanne: Take care wherever you are!

Joanne: Thank you for letting me create a channel request for Fox Sports 2 to be available in your area as a resolution for our chat session, Justin!

Joanne: Have a great day ahead!

Justin,

This is the usual "company line" to get you of the phone. As they say in Comcast Call Centers "Turn & Burn!". Just a litlle inside knowledge!!!! Sounds like you got a "Contract Call Center"! The thing I noticed about your chat contact is that she "Almost" has learned the English language!!! It is all about the dollar bill & Comcast doesn't give a pile of Bovine Scatology about you as a customer. Their one and only concern is the financial bottom line! UNTIL & ONLY UNTIL they see a reduction in the bottom line, will you see FS2!!!! Vote with your feet! As I've posted here before, I'll give them until the first couple of months of the NASCAR season to give me 100% access or I'm spending my money someplace else!

I have had 3 online chats with Comcast over the last year,and that sounds just like the way my chats have gone. I still do not have FS2 and I bet if I had a chat with them today it would sound just like your chat did. I have an appointment tomorrow with Directv and they way they talked when I had them on the phone,they would pay what ever Comcast would charge for me to cancel early. Drictv has all the channels I am wanting and is $34.99 for the first year then it goes up to $39.99 for the 2nd year. That is less then half what Comcast is charging now. The only thing with a dish here in Utah is all the snow and loss of signal when it gets covered with snow. So they are coming out to see if there is a place they can put it that I can get to it easy if I need to clean it off. Have to see how it goes!

I confirmed that Fox Sports 2 was in your line-up before I switched from Dish.  Now that I have Xfinity, I've found you don't have it.  Please add Fox Sports 2!!!!!!!!!!!!!

YEP! Build ya up then hit ya down!!!!!! 

For those wanting to know what station or stations will be showing Nascar at Daytona Starting Friday the 14th his is a list for you.https://www.facebook.com/notes/nascar-chat-buddies/daytona-schedule/641097589280445

The FA Cup and Champions League football (soccer in the U.S.) are on FOX Sports 2!! Please add to channel lineup as soon as possible.

I would also like to see Comcast hurry up and add Fox Sports 2 HD and Fox Soccer Plus HD. As these two channels have the vast majority of the Champions League and FA Cup matches. Fox Sports 1 only has one match from each competition, so we're missing out on over 75% of the action thanks to Comcast. 

I pay EXTRA $$ to get the sports package and do not get the FOX SPORTS 2.

It is race season and half the races are on #2. Paying for a service without all channels is a budget killer.

Cable is already too expensive with channels that nobody wants to watch, we should get channels that we want to watch.

Comcast is a pathetic company. Not even a single rep can come to this thread and talk to ANY of their paying customers. 

I'm switiching to COX. COMCAST SUCKS

any news on adding this channel to our lineup?