Thanks for taking the time to reach out to us regarding your Fox Hd programming. I know how frustrating it can be to have a programming channel not work when you need it to. I would love to ensure that we get this programming working for you. Can you tell me if you are getting an error message when attempting to view this programming channel?
Thank you for reaching out. I unplugged all my boxes and then hooked up all cables and power again the next day and after some some time Fox did end up coming back. I’m not sure if the cable had loosened on the main box but the problem is now resolved.
That's awesome! I'm glad to hear the channel reappeared after running a power cycle on your device. Please let me know if there's anything else I can help you with.
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XfinityMichelle
Official Employee
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467 Messages
1 m ago
Thanks for taking the time to reach out to us regarding your Fox Hd programming. I know how frustrating it can be to have a programming channel not work when you need it to. I would love to ensure that we get this programming working for you. Can you tell me if you are getting an error message when attempting to view this programming channel?
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user_00707e
Visitor
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2 Messages
1 m ago
Thank you for reaching out. I unplugged all my boxes and then hooked up all cables and power again the next day and after some some time Fox did end up coming back. I’m not sure if the cable had loosened on the main box but the problem is now resolved.
1
0