user_uulbwd thank you for using the Community Forums page to reach out. I know how important it is to have access to your favorite television programming, especially to obtain the biggest news stories. Is this the only channel you are having issues accessing?
Hi, user_893dan! Thanks for taking the time out of your day to reach out about your TV service. We are happy to look further into this and want your service working great all the time!
Are you noticing this problem on multiple channels or just 1?
Do you see any error messages/codes, picture distortion, or a certain color of screen when it goes out?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_ddd055 Hi, there! Has this cleared up for you in the last few days? Can you try manually tuning into the SD channel to see if there are issues there as well?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMarcus
Official Employee
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1.1K Messages
4 months ago
user_uulbwd thank you for using the Community Forums page to reach out. I know how important it is to have access to your favorite television programming, especially to obtain the biggest news stories. Is this the only channel you are having issues accessing?
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user_893dan
New Poster
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5 Messages
4 months ago
Same here on 9/16/24. Out in and off past 3+ days. Never Xfinity’s fault when I complain.
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user_ddd055
Visitor
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4 Messages
1 month ago
Same issue here in Long Branch, NJ. Just started today. Why just this one channel? We can access through Xfnity online, but not on our TVs.
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