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user_293efb
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Saturday, December 10th, 2022 4:11 AM

Fox News recording

For some reason my scheduled shows on Fox News are not recording. When checking schedule it says there are none scheduled for two weeks but the series record for the show says they are to be recorded. Also, The Fox News app does not seem to work well with Xfinity. 

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6 months ago

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XfinityMichelle

Official Employee

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768 Messages

6 months ago

Thanks for taking the time to reach out to us regarding your recordings. Can you tell me what you have the recordings set at? Do you have them set to record new and duplicates? Do you have Have them set to record only in HD? 

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user_293efb

Visitor

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2 Messages

@XfinityMichelle​ all are set to record new only and none show repeats anyway. They may be HD preferred but not only. Entire nights have been skipped which includes four or 5 daily shows. 

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6 months ago

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XfinityJohnG

Official Employee

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287 Messages

Thank you very much for confirming those settings. I would like to troubleshoot your device on our end to see if there is something causing that issue. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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6 months ago

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