ijfritz's profile

Regular Visitor

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10 Messages

Wed, Jul 6, 2022 11:29 PM

fox news channel skips

Fox news channel drops out and skips. Is there a solution yet?

Official Employee

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297 Messages

1 m ago

Hi there @ijfritz. Than you so much for reaching out to us about your issues with  Fox News Channel. Are you experiencing this on live TV, on-demand? 

Regular Visitor

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10 Messages

@XfinityRoberto​  Thanks for the response.  This is via comcast dvr box. Only on FNC. Xfinity Stream seems OK. This has been a problem for so many people for so long, isn’t there a solution yet?

Official Employee

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297 Messages

Thank you so much for this update. Now I would love to do some more in depth troubleshooting. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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10 Messages

I have sent the message but have had no response.

Ian

Official Employee

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243 Messages

Hey there @ijfritz, thanks for reaching out! We will be happy to help with your channel issue. Does Fox News skip every time that you try to tune to it? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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10 Messages

It skips always, but only on the DVR recording. Live and streaming are OK. (As I stated above.)

Ian

Regular Visitor

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10 Messages

13 d ago

Still no response to my question on this issue.

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