I found a work-around by asking Claude AI (nobody at Xfinity knew about the system-wide issue this morning, or about any user solutions, BTW). If you log on here: https://www.xfinity.com/stream/listings/favorites, you may find that your favorites still live online, though not on the TV box. If they are gone from here also, this won't work. From the above location, go to All Channels (not Favorites). As you scroll down the long long list of channels, your favorites will be starred. Un-star them for a second, then star them back. Then check on your TV, you should have your favorites back. To be honest, when I tried this, not all of my channels returned. So I went back to my PC, got my Favorites on the PC screen and have taken pix of my Faves. This took about 8 or so screen shots for me, given my many favorites. When I return to my TV this evening I'll get them all back. Whether or not they will stay is something else. Good luck with your efforts, as I said I can't confirm that this work-around is 100% successful.
rmrav48
Contributor
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24 Messages
13 hours ago
Same thing here. I was on with support for more than a half hour, both tier one and tier two. No help and no clarity on what happened or how to fix.
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Deb621
Visitor
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1 Message
10 hours ago
Come on Comcast! Fix the favorite list. PLEASE!!
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sml4939
Visitor
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13 Messages
10 hours ago
Same here. Augusta Michigan.
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mrterry1
Frequent Visitor
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12 Messages
10 hours ago
We lost it Tuesday night. Still missing. How convenient.
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rmrav48
Contributor
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24 Messages
9 hours ago
I found a work-around by asking Claude AI (nobody at Xfinity knew about the system-wide issue this morning, or about any user solutions, BTW). If you log on here: https://www.xfinity.com/stream/listings/favorites, you may find that your favorites still live online, though not on the TV box. If they are gone from here also, this won't work. From the above location, go to All Channels (not Favorites). As you scroll down the long long list of channels, your favorites will be starred. Un-star them for a second, then star them back. Then check on your TV, you should have your favorites back. To be honest, when I tried this, not all of my channels returned. So I went back to my PC, got my Favorites on the PC screen and have taken pix of my Faves. This took about 8 or so screen shots for me, given my many favorites. When I return to my TV this evening I'll get them all back. Whether or not they will stay is something else. Good luck with your efforts, as I said I can't confirm that this work-around is 100% successful.
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