3 Messages

08/19/2026 12:20 AM

favorites disappeared from cable box but are still available in the app

The favorites have disappeared from cable box but are still available in the app.  I have rebooted and performed a system refresh to no avail.

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2 Messages

3 hours ago

I discovered the same issue when the xfinity app made me sign in AGAIN on my smart tv last night.  When it activated, the home page had changed completely and there was NO “Favorites” category showing.  To find my channels I must now scroll through ALL channels beginning with “1.”  The app shows my Favorites on my iPhone and my iPad, but NOT on my tv.  How can this be fixed?

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