3 Messages
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
3 Messages
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
user_qrip0f
Visitor
•
1 Message
58 minutes ago
I have the same issue here on set top box - no favorites but streaming app shows my favorite channels list. Xfinity needs to send a notice on the tv box to all customers and then push the update correcting this. What is the timeframe for this correction?
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user_yme650
Visitor
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3 Messages
32 minutes ago
Same issue this morning, all favorites gone. Fix this please. Diamond level user.
0
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user_7mm355
Visitor
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1 Message
31 minutes ago
After spending an hour last night on the phone with Xfinity L1 support to no avail I figured this out this morning. Here is the true fix.
1. Basically what they have done in their infinite wisdom is deleted your favorites. And since your default view is probably set to favorites that’s why you’re getting the pop-up and no guide to display. The fixed is as follows, but it takes a bit.
2. Go to settings, preferences, and set your default view to either all channels or all HD channels as I did. Then your guide will work.
3. At this point, your guide will work well displaying all channels. So reset all of your favorites which will do it for all TVs in your house.
4. Then go Back to settings, preferences, and set your default view back To display favorites.
THIS WORKS!!!!!!!
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