3 Messages
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
3 Messages
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
XfinityNatalie
Official Employee
•
981 Messages
10 hours ago
Hey there, @user_pqli3a! We appreciate you reaching out with your recent issue encountered with the disappearance of "Favorites" no longer showing on your cable box. Could you please follow these steps and let us know if this helps?
-Go to a channel
-Open its info or highlight it
-Remove/re-add it as a favorite to force the list to refresh
2
0
user_pqli3a
3 Messages
10 hours ago
I've tried that with multiple channels, and it doesn't make a difference. The channels that are re-added show up, but the other channels that were previously available are still not present.
3
user_pmhu1o
Visitor
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2 Messages
8 hours ago
Same issue here. The streaming app on my computer has all my favorites, but my TV boxes are all missing my Favorites. And trying the "Add" a channel to Favorites, adds only the one channel selected without refreshing the rest of the Favorites.
Sorry but this has to be one of the worst snafu's done by a programmer at Xfinity and pushed automagically out to everyone. I pay too much for a service to do something like this.
1
AnilPann
New Poster
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2 Messages
6 hours ago
Happened to me just now. How do we fix this? A very big programming error for the price we pay.
0
Mar-7
Regular Visitor
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6 Messages
5 hours ago
Makes no sense but it seems everyone had the problem. I had to go through and choose favorites again. A pain to go through all the channels again, but it did save.
0
Curio
3 Messages
4 hours ago
Still having the same problem - no favorites after a reboot and refresh.
0
user_0a4zbw
31 Messages
1 hour ago
My favorites on my guide are gone, but when I go to the app they show. What’s going on and will this be fixed or post here how to fix it it please.
0