3 Messages
favorites disappeared from cable box but are still available in the app
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
3 Messages
The favorites have disappeared from cable box but are still available in the app. I have rebooted and performed a system refresh to no avail.
XfinityNatalie
Official Employee
•
981 Messages
4 hours ago
Hey there, @user_pqli3a! We appreciate you reaching out with your recent issue encountered with the disappearance of "Favorites" no longer showing on your cable box. Could you please follow these steps and let us know if this helps?
-Go to a channel
-Open its info or highlight it
-Remove/re-add it as a favorite to force the list to refresh
1
0
user_pqli3a
3 Messages
4 hours ago
I've tried that with multiple channels, and it doesn't make a difference. The channels that are re-added show up, but the other channels that were previously available are still not present.
3
0
user_pmhu1o
Visitor
•
2 Messages
1 hour ago
Same issue here. The streaming app on my computer has all my favorites, but my TV boxes are all missing my Favorites. And trying the "Add" a channel to Favorites, adds only the one channel selected without refreshing the rest of the Favorites.
Sorry but this has to be one of the worst snafu's done by a programmer at Xfinity and pushed automagically out to everyone. I pay too much for a service to do something like this.
1