U

Visitor

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4 Messages

Thursday, February 17th, 2022 1:10 AM

Closed

Favorite channels feature doesn't work

Favorite channels on the streaming app or the web don't stay saved. Favorites I save go away, favorites I never saved suddenly appear. This can happen multiple times per day if I bothered to save them that often. Since simply refreshing the Favorite Channels - Xfinity Stream web page causes this behavior (cache and cookies have been deleted multiple times), it's obvious this is due to some failure on Comcast's back end, and not with any equipment I have. I have started SIX tickets with tech support about this issue over the last two months. Their solution? Refresh my signal, close the ticket WITHOUT informing me, and pat themselves on the back, I guess, for a job not done. I have read multiple posts in this forum with people having the same issue. Every so often a Comcast employee chimes in with a question, and I see a lot of closed posts, but I did not see a single solution. What is Comcast doing to fix this?

Problem Solver

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606 Messages

3 years ago

@user_045797
I'm sorry to hear that you are having problems with your favorites on the Xfinity stream app. It would be my pleasure to assist you and take a look into what is going on with you. What is the browser you're using? Have you check to be sure you have the most up to date version of your browser? Does this happen on any other browser?

 

 

Visitor

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4 Messages

@XfinityDanielC​ 

Hi XfinityDanielC!

This happens on every browser I use - Edge, Firefox, Vivaldi, Brave, which all are up to date, as is the OS - Windows 11. It also happens on the Xfinity streaming app on all three Roku devices I have. This problem is on your end. Thanks for your help!

(edited)

Problem Solver

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606 Messages

3 years ago

 

Thank you for the update and the steps that you have taken. I would like to take a look further into what is going on. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

 

Click "Sign In" if necessary

• Click the "Peer to peer chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

 

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