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user_y5skdr
1st Topic

1 Message

Saturday, April 13th, 2024 3:15 PM

Closed

Favorite Channel Guide Starts At Top Of List

I only use the Favorites Channel Guide. If I want to "channel surf" while watching a program I press the "Guide" button to access my Favorite Channels. Each time I do this the guide starts with the first (top) channel on the list instead of at the channel I am watching. If you have already scrolled through the list to reach the channel you are watching and want to continue "surfing" from there you still have to go to the beginning and start over again. Is there a setting that will let me start guide display at the channel I am watching at the moment? Thanks.

Question

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Updated 

3 months ago

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XfinityGabriel

Official Employee

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1.9K Messages

7 months ago

 

user_y5skdr, Hi there! We appreciate you for spending your time to contact XFINITY over our forums page for help with setting up the favorites channel guide to display the channel you are watching. As a video subscriber myself, I understand the importance of being able to filter your channel guide. We can help. For filtering your X1 on-screen guide, here is a really helpful link to more details to display only the type of channels you would like to see. Please let me know if this helps.

 

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user_6a0tgm

1 Message

The link you provided only tells you how to get the different default views available for the guide, it doesn't answer the customer's question.  The question was how do I get the remote's guide button to take me to the guide entry for the channel being watched.  Currently it takes me to channel 3 regardless of the channel actually being watched.  The Cox Cable guide button works like the Xfinity should.

5 months ago

0

XfinityMarcos

Official Employee

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1.9K Messages

Hello user_6a0tgm, are you experiencing the same concern as OP? To make sure we're on the same page, you're requesting to have the current channel you're viewing at the top of your guide list? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

0

user_puhp1q

1 Message

make favorites the default channel guide

4 months ago

0

user_m4n74q

1 Message

Please answer the question, XfinityMarcos! How does a viewer start channel surfing from the channel she is currently on, rather than starting at the beginning of the channel list each time?

3 months ago

0

XfinityEmilyB

Official Employee

 • 

1.7K Messages

@user_m4n74q That's a great question! When watching Live TV, you can press the Guide button and the channel you're watching will show in the guide. You can use the up and down arrows as well as the page up and page down arrows to scroll through channels. You can also use the microphone on the X1 voice remote to take you to a specific channel. You can check out other tips to navigate the guide here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

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