Visitor
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1 Message
Fake "new" Jeopardy on Fridays
For months now, the on screen guide is showing the 12:30 P.M. airing of a Jeopardy re-run falsely being labeled as "new" This causes the DVR series recording I have set up to record that old episode and ignore the actual new episode that airs at 7:00 locally on NBC 706 in the Central Coast, CA. How can we get the metadata corrected on those Friday re-run episodes. I've looked and the Mon through Thurs re-runs at 12:30 are all correctly labeled as not being new.
XfinityCarolyn
Official Employee
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111 Messages
13 hours ago
@user_cntwfe Thanks for reaching out regarding your DVR service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
aching out to us regarding your DVR services. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today.
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